1. Information We Collect

We may collect and store personal information you provide to us directly, including but not limited to:

• Full name

• Email address

• Phone number

• Business or residential address

• Payment information (if applicable)

• Any other information you provide when contacting us or using our services

We also automatically collect certain information when you visit our website, such as:

• IP address

• Browser type and version

• Pages you visit and the time spent on them

• Device type and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our test and tag services

• To process payments and send invoices

• To communicate with you, including responding to enquiries and sending service updates

• To maintain legal and regulatory compliance

• To improve our website, services, and customer experience

• To send you marketing and promotional material (you can opt out at any time)

3. How We Share Your Information

We respect your privacy and will not sell or rent your personal information. However, we may share your information with:

• Service Providers: We may engage third-party providers to assist with our business operations, such as payment processing or data management.

• Legal Obligations: If required by law, we may disclose your information to regulatory authorities or government agencies.

• Business Transfers: In the event of a merger, sale, or acquisition, your personal information may be transferred as part of the business assets.

4. How We Protect Your Information

We implement reasonable technical and organisational measures to safeguard your personal information, including:

• Secure data storage and encryption

• Access control and authentication measures

• Regular security reviews and updates

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information

• Withdraw consent for data processing at any time

• Opt-out of receiving marketing communications

• Request a copy of the personal information we hold about you

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve our website’s functionality. You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We recommend reviewing this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Lou-Gra Electrical Test and Tag
📞 0456 634 494
📧 info@lou-gratestandtag.com.au