FAQs

Get the Facts

    • Office equipment: every 12 months

    • Construction equipment: every 3 months

    • Safety switches: every 6 months

    • Retail and manufacturing: every 6–12 months

  • The appliance will be labelled "Do Not Use." We will provide a detailed report with recommendations for repair or replacement.

  • All portable electrical equipment, including power tools, kitchen appliances, office equipment, extension cords, and safety switches.

  • Testing is not mandatory for residential properties but highly recommended to prevent electrical hazards.

  • Failure to comply with Australian safety standards can result in fines, legal liability, and increased risk of fire or injury.

  • Yes, we offer automated reminders and scheduled testing plans tailored to your business needs.

  • It depends on the number of appliances. On average, we can test 20–30 items per hour.

  • Yes, you will receive a detailed report with test results, failed items, and retesting recommendations.

  • Yes, all Lou-Gra technicians are fully certified and follow AS/NZS 3760 guidelines.

  • Yes, we offer after-hours and weekend appointments to minimize disruption.

  • We work with offices, manufacturing, construction, retail, hospitality, and healthcare facilities.

  • Yes, we provide volume-based discounts and competitive pricing for ongoing contracts.

  • Yes, we have an offsite testing facility in Canberra where you can drop off equipment for discounted testing.

  • We simulate a fault condition to verify that the RCD trips within the required time limit.

  • A PAT (Portable Appliance Test) includes insulation, earth continuity, polarity, and leakage current tests to ensure appliances are safe to use.